Eaco Systems was approached by a rapidly growing National Roadside Assistance Organisation that required a system to help it grow its operations, revenues and profits whilst maintaining its current team size and outstanding customer service levels.
The required technology solution had to meet the complex demands of an organisation that receives tens of thousands of job requests a year and distributed to a national network of hundreds of suppliers, all whilst providing customers with live uber-style tracking map updates and processing hundreds of supplier invoices and payments per day.
Key Challenges
The Key Challenges of the National Roadside Assistance Organisation were:
- Creating and Managing a National Network of Independent Contractors
- Distributing Work to Independent Contractors and Managing to Completion
- Impressing Customers with Phenomenal Customer Service, Quality and Safety
- Managing the Supplier Invoices and Payments related to thousands of jobs per month
Solutions
The team at Eaco configured and customised the Eaco Software Suite to overcome these challenges and to provide the following solutions:
- National Contractor Management Solution
- Automated Job Distribution and Tracking Solution
- Job Safety and Quality Management System
- Supplier Invoice and Payment Management System
Eaco Systems Used: Control Centre, Dispatch, Eaco Fieldworker App.
Call Eaco Today to discuss your Roadside Assistance Software needs
To commence a discussion about your particular roadside assistance needs in the pick up the phone and call us today on 1300 739 814. Alternatively, you can email the Eaco team at support@eaco.me
Looking forward to seeing how we can work with you to help in the very near future.
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